Click + Collect many of our products in just one hour, with even more available for next day Click + Collect. Simply choose and pay for your items online, and pick up free of charge from FOX68 store in Coventry.
FOX68’s Click + Collect service lets you choose and pay for your products online, then collect them free of charge from our store.
- Your order will be ready from 9am next day if placed within one hour of closing time.
- We’ll send you an email as soon as your order is ready to collect.
- If you don’t collect your order within 7 days, we’ll automatically return it and process a refund which can up to 10 working days.
Use the tables below to help understand when your order will be ready for collection;
Standard next day Click & Collect service
| ? | Order before 5PM | Order after 5PM |
|---|---|---|
| Monday | Collect Tue after 1PM | Collect Wed after 1PM |
| Tuesday | Collect Wed after 1PM | Collect Thu after 1PM |
| Wednesday | Collect Thu after 1PM | Collect Fri after 1PM |
| Thursday | Collect Fri after 1PM | Collect Sat before 12PM |
| Friday | Collect Sat before 12PM | Collect Mon after 1PM |
| ? | Order before 12pm | Order after 12 pm |
|---|---|---|
| Saturday | Collect Mon after 1PM | Collect Mon after 1PM |
| Sunday | Collect Mon after 1PM | Collect Tue after 1PM |
Once you’ve place your order
- We’ll email you confirmation of your order immediately, and you’ll receive a text from your store as soon as your items are ready to collect.
What do I need to bring to collect my order?
Challenge 25
Consumer laws control the quality and safety of goods and services. In some cases, goods (such as knives) cannot be supplied to anyone below a certain age. At FOX68 we operate a Challenge 25 policy for purchasing any age-restricted goods. Please make sure that you have valid photo I.D. when collecting your items, otherwise the sale may be declined.
You will also need to bring
- A copy of your order confirmation – either on your phone or tablet, or a printed copy of the email
- The payment card that you used to pay for this order or,
- A current photographic driver’s licence or passport.
For PayPal orders, you will need a current photographic driver’s licence or passport.
We can’t release your order without verifying your ID.
Can someone collect on my behalf?
We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence).
Can I cancel my click and collect order?
We begin to process your order as soon as we receive it, this means we have a small window (often less than an hour) in which we can cancel an order. As a result, we cannot cancel your click and collect order. However, if you do not collect your order within 7 days, we will assume you do not wish to collect the order and will refund your money.