Returns & Refunds Policy @ FOX68

We hope that you will not need to return anything to FOX68, but if you do, we would like to make this process quick and easy. Please read thorugh our Returns & Refunds Policy to make your returns, refunds or exchanges a smooth process!

Products purchased in store.

  • You can return an unwanted item within 14 days of purchase from store with proof of purchase or order confirmation.
  • If the item you’re returing is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging.
  • If you are returning an unwanted product by mail, you will have to pay the cost of posting it back.
  • Please make sure that you return the item in a packaging that will secure the item from damages in transit. Failure to do so may result in extra costs being deducted from your refund.
  • Please note that if you’ve ordered an item online and you are returing it because you no longer need it, you maybe asked to pay (or reduce your refund) if the value of the iteam has been reduced.
  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.
  • For hygiene reasons, we cannot accept returns of facemasks or gloves if the item has been removed/unsealed from its original packaging.
  • We also cannot accept returns of any powder product due to its storage requirements including but not limited to: C2 Bonding EPS, S1 White Adhesive, C1 EPS Glue, Atlas Plus Mega, Atlas Gips Bonder.
  • Please note that FOX68 reserve the right to charge a 15% re-stocking fee for unwanted items.

Products purchased @ FOX68.co.uk

  • If the item you ordered through our website was faulty please pay the postage fee. Then, send us the receipt and we will reimburse you for it.
  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. This includes but is not limited to specific colour of render and paint mixed at our mixing station.
  • For hygiene reasons, we cannot accept returns of facemasks or gloves if the item has been removed/unsealed from its original packaging.
  • We also cannot accept returns of any powder product due to its storage requirements. This includes but is not limited to: C2 Bonding EPS, S1 White Adhesive, C1 EPS Glue, Atlas Plus Mega, Atlas Gips Bonder and Decorative Grout
  • You can return an unwanted item within 14 days of purchase from store with proof of purchase or order confirmation.

All of the above Terms & Conditions of Returns, Refunds and Exchanges are in line with Consumer Contracts Regulations 2013 this can be found here.

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